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Community Fund 2014
Frequently Asked Questions
What do I need to provide to take part in the public vote?
We need you to send us a bank statement which shows the account for your organisation as being operational from before 01 January 2014. The name on the statement should match the organisation name provided on your Community Fund application. If your organisation name or your bank account has changed, please include some evidence of this, such as a letter from your bank or company registration changes.
Where do I send bank statement information?
We need just one page from your bank statements which shows the account name and a balance from before 01 January 2014.
There are two options for sending the statements to us:
Scan and email statement (as PDF or picture file) to:
Where possible, please include “Statement ’Your organisation name’" in the subject of the email and ensure the email is no larger than 5MB in size.
Post a photocopy of the statement to:
FREEPOST Lloyds Banking Group Community Fund
7th Floor, 155 Bishopsgate,
London, EC2M 3YB
This will enable us to confirm your eligibility on the Community Fund shortlist and will also speed up the award payment process once voting has closed.
Please complete by 6pm on 2 August 2014
Why do I need to provide a bank statement?
We need to ensure that every organisation on the Community Fund shortlist is an existing and operational community group. Providing a bank statement that demonstrates that your organisation has been operational from before 01 January 2014 is a fair and consistent method of doing this for the many organisations on the shortlist. It was part of the Community Fund 2014 application terms and conditions.
Will you accept any alternatives to bank statements?
No, it’s important that this is a fair process for all organisations on the Community Fund shortlist; therefore we need to accept the same type of information from every organisation.
What if I have changed my bank within the last six months?
That’s okay. Please provide a bank statement from both your current bank and also your previous bank, with that statement clearly dated before 1 January 2014.
What if my organisation name has changed?
That’s okay. You just need to provide some evidence of the change of name, such as a letter from your bank along with the bank statement or evidence of company registration changes.
What happens if I miss the deadline to submit bank statements?
If there’s any reason that you can’t make the deadline of 6pm on 02 August 2014, please email email@example.com as soon as possible and we will try to accommodate you. However, we need to progress with the production of the publicity voting materials, so we have the right to remove your organisation from the shortlist if you cannot produce the correct bank statements.
What if my organisation wants to withdraw from the public vote?
If your organisation is no longer able to take part in the public vote for any reason, please tell us as soon as possible, so that we can replace your group with the organisation in your community with the next highest score. Please email us at firstname.lastname@example.org
Promoting the Public Vote
How will Community Fund be promoted?
We’ll promote the Community Fund voting opportunity to our customers, the public, your supporters and our colleagues using a variety of methods including in participating branches, the Community Fund voting website, PR, and Social Media
How is the publicity information created?
We will use the 50 word summary that you provided in your application to create a profile for your group which will be displayed in branches and on the Community Fund voting website, so voters can find out more about your organisation. It may have been tweaked for consistency or had to be trimmed to fit the 50 word restriction.
Can I change my publicity information?
Unfortunately, with so many organisations involved, it is not possible to resubmit your information online. If there is a significant problem with your community group name or profile, we will do our best to update it for you online.
How will Lloyds Banking Group use the publicity information supplied?
We’ll share the publicity information with our team and the agencies who are creating the voting publicity materials. The publicity information will be used inpress releases, leaflets, the voting units in participating branches and the Community Fund voting websites.
What happens if I don’t want to take part in publicity activity?
Taking part in publicity activity was part of the terms and conditions of submitting an application to Community Fund 2014. The publicity activity will be instrumental in helping make your organisation’s case to the voting public. It also provides your organisation with the opportunity to grow your own supporter base and raise the profile of your organisation.
When can my organisation start promoting its place on the Community Fund 2014 shortlist?
We’ll share a set of Community Fund Resources with you nearer to the start of the voting period to help promote your organisation and your involvement in Community Fund 2014 – this will contain guidelines, ‘how to’ tips and templates to help you make the most of your voting campaign.
Can my organisation promote its place on the Community Fund 2014 shortlist?
We’ll share a set of Community Fund Resources with you nearer to the start of the voting period to help promote your organisation and your involvement in Community Fund 2014 – this will contain guidelines, how to tips and templates to help you make the most of your voting campaign.
Can my organisation encourage our supporters to vote for our organisation?
Yes. We’ll share a set of Community Fund Resources with you to help promote your organisation’s place on the Community Fund 2014 Shortlist – this will contain guidelines, how to tips and templates to help you make the most of your voting campaign. There will be clear guidance given to all shortlisted organisations detailing the ‘dos and don’ts’ for encouraging votes to ensure a fair and positive public vote experience for everyone.
When will the Community Fund Resources be available?
The Community Fund Resources will be available nearer the start of the voting period. A link will be emailed to your organisation contact to access the Resources online.
When does voting open?
Community Fund 2014 voting opens at 09:00 hrs BST on Tuesday 02 September 2014 online, by SMS and Twitter. Voting opens in participating branches on Tuesday 02 September 2014 at the branch local opening time.
When does voting close?
Community Fund 2014 voting closes at 23:59 hrs BST on Friday 10 October 2014 online,by SMS and Twitter. Voting closes in participating branches at the branch local closing time on Friday 10 October 2014.
How can people cast a vote for a community group in the Community Fund public vote?
Votes can be case online, by Twitter, SMS text and in participating branches during local opening hours.
Who can vote?
Your supporters, our customers, our colleagues and the wider public will be invited to vote in Community Fund 2014. A voter does not need to be a customer of any of the Lloyds Banking Group companies.
To vote online, a voter must have a valid email address and be able to access the internet
To vote by SMS, a voter must have a valid mobile phone number
To vote by Twitter, a voter must have a valid Twitter account
To vote in a participating Lloyds Bank branch, a voter should visit a branch and approach a member of staff to ask for a voting token.
How do I cast a vote online?
Go online to search for a specific shortlisted community group or to search for shortlisted community groups near you from 02 September 2014.
For groups in England, Wales, Northern Ireland, Channel Islands or the Isle of Man:
For groups in Scotland:
Search for community group you would like to vote for by location, postcode or community group name.
Click the ‘Vote for us’ button and enter your first name, last name and email address; then press ‘submit vote’.
You will be sent an email from the Community Fund to confirm your vote.
You should click on the link in the email to confirm your vote so that it can be counted.
If you don’t click on the link, your vote will not be counted. Any votes submitted and not confirmed by 23:59 hours on Friday 10 October 2014 also won’t count.
How will you use my email address?
Email addresses will only be used for administration of the Community Fund voting.
Please also note that, within the voting confirmation email, we will not ask for any other personal or log-on details or direct users to a page that asks for this information.
Finally, you will be able to share that you voted with friends and family using Facebook and Twitter.
How do I cast a vote in a branch?
Votes for Community Fund 2014 can be cast in participating branches during branch open hours.
You will be invited to cast a vote when transacting at the branch counter, or at the branch enquiry desk, or following a meeting in branch.
You will be handed a voting token by a member of staff to place in the voting box of your preferred community group of the four presented.
Only one voting token is available per transaction in branch, branch enquiry or meeting.
Please note that the opportunity to vote may be refused by the branch bank manager if it is reasonably believed that the fairness of the voting process is likely to be affected.
You do not need to be a customer of any of the Lloyds Banking Group companies.
How do I cast a vote by SMS text?
Votes for Community Fund 2014 can be cast using SMS by texting VOTE and the community group code to 61119 in England, Wales and Northern Ireland and 82332 in Scotland.
If voting from the Isle of Man or Channel Islands, please text VOTE and the community group code to +44 7860 014 100 for groups in England, Wales, Northern Ireland, Channel Islands and Isle of Man. For groups in Scotland, please text VOTE and the community group code to +44 7860 014 500.
Community group SMS voting codes can be found on their profile page on the Community Fund website,
, from 02 September 2014. Community groups have also been emailed with their unique three character voting code.
How will you use my mobile phone number?
Your mobile phone number will only be used for administration of the Community Fund voting.
How much does it cost to vote by SMS text?
Votes by SMS text will be charged at your mobile network operator's standard message rate. There will be no additional charge from Lloyds Bank for an SMS text vote.
How do I cast a vote by Twitter?
Votes for Community Fund 2014 can be cast using Twitter in two different ways:
Visit the Community Fund Website:
Click on the “Vote for us” button to auto populate a tweet with the community group hashtag and code.
Your followers can then retweet your message to vote.
Via your Twitter account
Create new message.
This message must contain the following #CommFund and the unique three character community group code, eg. # CommFund XXX.
Your followers can then retweet your message to vote.
You may have to login or create an account in order to vote.
You must have a public account so that your vote is able to be seen.
There must be a space between #CommFund and the community group code.
How do I find out about the shortlisted organisations in a community?
– you will be able to search online for a specific shortlisted organisation or search for shortlisted organisations near you from 02 September 2014.
– in participating branches, during branch opening hours, from 02 September 2014 to 10 October 2014 to find out the four shortlisted organisations in that community.
Can people vote for a shortlisted organisation more than once?
Voting online is restricted to one vote per organisation per email address
Voting by SMS is restricted to one vote per organisation per mobile phone number
Voting in participating branches is restricted to one vote per transaction or meeting in branch.
Can people vote for more than one shortlisted organisation?
Yes, it’s possible to vote for more than one organisation within a community or to vote for organisations in different communities.
Can people vote for the same shortlisted organisation using some or all of the other voting options?
Yes, while voting is restricted by voting channel, it is possible to cast a vote using more than one of the voting channels.
Is it possible to live in one community but to vote for a shortlisted organisation in another community?
Yes it is. If, for example, you are based in Cambridge but you have a connection with another community, (perhaps home or work) you could vote for shortlisted projects in that community too by using the online or SMS voting channels.
When will the community groups be able to find out the voting results?
The voting results will be emailed to the official representative of each community group on or around 03 November 2014. This will confirm the level of Community Fund 2014 award the community group will receive and the next steps.
How will the Community Fund awards be allocated?
The community group with the most votes in each community will receive a Community Fund award of £3,000. The next will get £2,000, the third, £1,000 and the fourth community group will get £500.
1st - £3,000 Community Fund 2014 award
2nd - £2,000 Community Fund 2014 award
3rd - £1,000 Community Fund 2014 award
4th - £500 Community Fund 2014 award
What will happen if there is a voting tie between 1st and 2nd place?
If there should be a voting tie between 1st and 2nd place, we will award £3,000 to the 1st and 2nd placed community groups in that community.
What will happen if there is a voting tie between 2nd and 3rd place?
If there should be a voting tie between 2nd and 3rd place, we will award £2,000 to the 2nd and 3rd placed community groups in that community.
What will happen if there is a voting tie between 3rd and 4th place?
If there should be a voting tie between 3rd and 4th place, we will award £1,000 to the 3rd and 4th placed community groups in that community.
When will the Community Fund voting results be available?
The official representatives of the winning community groups will be notified by email on or around 03 November 2014 of the result of the public vote and the level of Community Fund award they will receive. A Community Fund award of either £3,000, £2,000, £1,000 or £500 will be paid by cheque and sent by post from 03 November 2014.
When will my organisation be able to promote its Community Fund award after voting?
We will begin to inform organisations of their award from around 03 November 2014, once votes have been collated and verified. Once you’ve received confirmation from the Community Fund team, you will be able to promote your Community Fund award, however we may be in touch to work with you to jointly promote your award and agree the timing together.
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